Welcome HOTEL GREEN

FAQ

About the reservation and stay

Q Can a single person stay?

Yes. Single occupancy is available at an additional charge
During the ski season, on Saturdays, long weekends, and the New Year season, single occupancy per room is not available.

Q Is group reservation available?

A group number above 20 people can not be accommodated.

Q When does the reservation for the ski season open?

Reservations will be accepted from the 1st of August.
Excluding the year-end and New Year holidays and consecutive holidays
(Please refer to the separate notice)

Q Until what time can I arrive in the evening?

It is possible until 23:00.

Q Can I stay with my pet?

Unfortunately, pets are not allowed to accompany guests.

Q Can I choose the room?

All of our rooms are same size, Japanese-style rooms with 8 tatami mats.
We will consider your room preference, however, we cannot guarantee your request.

Q Can I send my luggage before check-in?

Yes. You can send your luggage before check-in.
Please, make sure to include your name after the recipient’s address "Shigakogen no ie Green".
Please refrain from sending the luggage more than a week in advance.

Q Is there a parking lot?

There is a parking space for 7 cars at the front of the restaurant.
Also, there is a free large parking lot right next to the road.

Q Is there a petrol station nearby?

There is no petrol station in Shigakogen national park.
Please make sure to fill your petrol tank enough before visiting.

Q Is there a convenience store or supermarket nearby?

There is no convenience stores or supermarkets in Shigakogen national park.
However, there is a store where you can buy light snacks at ‘Yamanoeki’ station in the Hasuike area.

Q Do you accept credit cards?

Credit cards can only be used for settling the accommodation charges.
Kindly pay with cash at the restaurant and other facilities.

About the hotel facility.

Q Is the public bath a hot spring?

It is a simple sulfur hot spring originating from the Nishi-hoppo source.

Q Until when can I use the public bath ?

It’s open for 24 hours, however, for accident prevention, we recommend using the public bath between 6:00 AM and 11:00PM.
From around 8:00AM for about 2 hours, the public bath is not available due to cleaning.

Q Can I smoke inside the building?

Smoking is prohibited inside the building. Please use the designated smoking area on Floor B of the accommodation building.
In-room smoking is strictly prohibited. Please refrain from smoking.

Q Can I use the cafe and fireplace?

Yes. Please feel free to use the areas until 10:00PM.
There are illustration and comic books as well as a piano available for use.
You can also bring in beverages and food if you’d like.
Occasionally, the cafe is used for breakfast and dinner seating.
In that case, the cafe will not be available for use during preparation and serving hours. We appreciate your understanding.

Q What time is the meal served?

Dinner is at 6:00PM and breakfast is at 8:00AM.
If you are unable to make the serving hours, please inform the front desk.

Q Can I bring in food during breakfast and dinner ?

Unfortunately, we are not accepting bringing in food during this hour.
Please let us know in advance if you need to bring allergen-free food.
If you would like to bring your own alcohol, an additional charge will be applied.

Q Do you have an event or meeting room?

Unfortunately, we do not have a space available to accommodate large groups.
Please feel free to use the cafe as a shared space with other guests.

Q Do the rooms have air conditioning ?

We do not have air conditioning throughout the entire building.
Instead, we encourage you to enjoy the refreshing natural breeze by opening the window.
Additionally, we have a circulator rental available upon request.

Q Can I order a lunch box?

Yes. It is possible to order the lunch box. Please place an order by 6:00PM the day before.
* Please note that lunch box service is not available during the ski season.

Q Do you have laundry and drying machines on premises?

Yes, we have one of each laundry and drying machine available for use (Charges apply)

Q Do you have a luggage storage service available before check-in and after check-out?

Yes. We offer luggage storage service. You can leave your luggage at the front desk.
During the ski season, you can also use the communal resting room where you can store your belongings or change the clothes.

Q Can I deposit my valuables?

Please use the lockers for valuables on the 1st floor of the main building and the 1st basement floor of the annex.
Because the number is limited, Valuables can also be kept at the front desk.

Additional information.

Q What kind of activities can I do during the off-season?

During the off-season, you can enjoy activities like hiking and trekking. Also, you can relax and appreciate the vibrant, lush greenery adorned with beautiful mountain flowers in Shigakogen’s breathtaking nature.
Additionally, there are various events such as the TENKU FES(Stargaze Festival), college concerts(Classic music concert), craft fairs and more. For further information, please follow the link below.
Click here for details (Shiga Kogen Tourism Association)

Q When do the leaves start to change?

The Sun Valley area usually reaches its peak foliage around mid-October. (Ichinuma is around early October.)
Due to its varying elevations of Shigakogen, the higher areas begin to change color around late September.

Q Can I rent skis and a snowboard?

We offer ski rentals which include a set of skis, boots, and poles.
Individual item rentals are also available. However, ski wear and winter accessories rentals are not available.
Pre-booking is not accepted for rental service.
Please inquire at the front desk upon your arrival.
Please be aware that we have a limited quantity of rental items available.

This rate is exclusive to hotel guests.

(Updated in 2023)

3 pieces set	half day	1day	1.5day	2day	2.5day	3day
Adult	¥2,500	¥3,000	¥4,500	¥5,000	¥6,500	¥7,000
Child	¥1,750	¥2,100	¥3,150	¥3,500	¥4,550	¥4,900

We do not offer snowboard rentals.
However, there are rental shops available at various locations within Shiga Kogen. Please follow the link below for more information.
https://shigakogen-ski.or.jp/english/

Q Do you have a waxing table for guests to use?

Yes. We have one waxing table available. Please use it with the cooperation of everyone.